Definitions “We” or “us” means Senso Fireplaces

1 The contract between us We must receive payment of the whole of the price for the goods that you order in cleared funds before your order can be accepted (the “Order”). Once payment has been received by us we will confirm that your Order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your Order brings into existence a legally binding contract between us (the “Contract”).

2 Price

2.1 The prices payable for the goods specified in your Order are as set out in our website.

2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website

3 Description of goods

3.1 We may make changes in the specification of the goods which do not affect their quality or performance where such changes are required to conform with any applicable legal requirements.

3.2 Photographs provided on the website are for illustrative purposes only and may not exactly match the goods themselves.

3.3 The goods are only suitable for use within the United Kingdom. If you intend to use the goods outside of the United Kingdom, please contact us to discuss your specific needs so that we can advise as to whether or not goods are suitable for your intended use.

4 Right for you to cancel your contract

4.1 The right for you to cancel your contract as set out in this paragraph 4 does NOT apply to goods you have ordered which are manufactured to your specification or which cannot readily be returned.

4.2 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

4.3 To cancel your contract you must notify us in writing. You must also email us in advance.

4.4 If you have received the goods before you cancel your contract then, unless you are unable to cancel your contract under clause 4.1 above, you must send the goods back to our contact address at your own cost and risk via insured recorded delivery so that they are received by us within 21 days of the day on which you notify us in writing that you are cancelling your contract. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk so that they are received by us within 21 days of the day on which you notify us in writing that you are cancelling your contract.

4.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of the day on which you notify us in writing that you are cancelling your contract PROVIDED THAT the goods in question are returned by you and received by us as new, in their original packaging and in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

5 Cancellation by us 5.1 We reserve the right to cancel the contract between us if:

5.1.1 we have insufficient stock to deliver the goods you have ordered;

5.1.2 we do not deliver to your area; or

5.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

5.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.