Standard Delivery

Smaller items such as inset gas fires and electric fires will be delivered by a courier. You will be contacted beforehand and a convenient delivery date agreed. This is an all day ground floor doorstep service, a signature is a requirement and you must check your items within 24 hours and report any damages to us within a reasonable time including pictures of the damaged item/s & contact us immediately on 01254 427270 or via e-mail:

Pallet Deliveries

Large items will be delivered by an established, professional freight forwarder and will arrive palletised. You will receive a phone call prior to delivery to book in a convenient delivery date. This is an all day ground floor doorstep/kerbside delivery. Drivers are not insured to enter your property and as most palletised deliveries will need two people you will need to make arrangements to have someone there to help you. All items must be checked for damage in front of the driver before being signed for. In the unlikely event that damage has occurred please take pictures of the damage & contact us immediately on 01254 427270 or via e-mail:

Scotland, Ireland & International

Wherever possible we aim to provide a free delivery service to Scotland and Ireland, however deliveries to certain areas may incur an extra charge. Please provide your postcode to our sales team for confirmation. If you are outside the United Kingdom certain products on may be available to order. Please contact us at for a tailored quote for shipping.